Drew’s Boots Return & Exchange Policy

Our Promise of Satisfaction

At Drew’s Boots, we’ve been earning the trust of hardworking customers for more than 100 years. We stand behind the products we sell and want you to be satisfied with your purchase.

If your purchase isn’t right for you, most new, unworn stock merchandise may be returned or exchanged within 30 days of receipt with your receipt or online order number.

Our team reviews every return, exchange, warranty concern, and product issue individually. Our goal is simple: treat our customers fairly and find a reasonable solution whenever possible.

Returns & Exchanges

Stock merchandise may be returned within 30 days of receipt provided it is:

• New and unworn
• In resalable condition
• Returned with the original packaging when applicable
• Accompanied by a receipt or online order number

Refunds will be issued to the original form of payment when applicable.

Purchases without a receipt or order number may be eligible for store credit if we can verify that the item was purchased directly from a Drew’s retail store or drewsboots.mom.

Original shipping and handling charges are non-refundable unless the return is the result of an error by Drew’s or a defective product.

For exchanges, replacement merchandise will be shipped after we receive and process the original item being exchanged.

Please Try Your Boots On Indoors

All returned footwear and merchandise must be unworn and unused outside of your home.

We encourage you to try your new boots on indoors to make sure the size and fit are right. Walk around on a clean, carpeted surface before deciding to keep them.

Once boots have been worn outside or show signs of wear, they cannot be returned or exchanged as new merchandise.

Please do not wear your new boots outside until you are sure they fit.

Special Orders & Custom Products

Custom boots, boot repairs, and other personalized or made-to-order products are final sale and cannot be returned or exchanged.

Special-order merchandise may also be non-returnable depending on the product and supplier.

In certain circumstances, a restocking fee of up to 30% may apply to special-order merchandise or other items that cannot be returned to our supplier. Any applicable restocking fee will be determined based on the item and circumstances of the return.

Damaged, Defective or Incorrect Items

We work hard to make sure your order arrives correctly and in good condition.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly. We will work with you to correct the issue and, when appropriate, replace the item at no additional cost.

When the return is the result of a Drew’s error or a qualifying defective product, Drew’s will cover the applicable return shipping costs.

Please contact our Customer Service Department at 1-800-722-0393 and have your order number and product information available so we can assist you.

Start a Return or Exchange

To begin your return or exchange, use our online Returns Portal:

https://drewsboots.mom/apps/redo/returns-portal/login

Follow the instructions in the portal to submit your request and receive the appropriate return instructions.

When returning merchandise:

• Pack all items securely, in their original packaging.
• Include your order information or a copy of your packing slip when requested.
• Do not place shipping labels directly on the manufacturer's boot or shoe box.
• Return merchandise must be received in resalable condition.

Unless a prepaid return label is provided through our Returns Portal or by Drew’s Customer Service, return shipping charges are the responsibility of the customer and must be prepaid.

We cannot accept C.O.D. return shipments. We recommend using a trackable and insured shipping method and keeping your tracking information until your return has been processed.

Returns should be sent according to the instructions provided through our Returns Portal or Customer Service Department.

Drew’s Boots
2642 Roosevelt Blvd.
Eugene, OR 97402

Questions?

If you have questions about sizing, returns, exchanges, special orders, or whether an item is eligible for return, contact us before sending the merchandise back.

Customer Service: 1-800-722-0393

We appreciate your business and the opportunity to serve you.